OzChem Co – Privacy Policy

The following privacy policy applies to our website and its users.

Information gathered via our website serves the sole purpose of addressing your queries and/or fulfilling orders. We commit to treating all acquired data with confidentiality and pledge to utilise our utmost efforts to ensure its lawful and non-abusive usage.

We ensure adherence to the Privacy Principles outlined in the Privacy Act and assure you that your information, when entrusted to OzChem Co, will be handled in accordance with the law, providing you with peace of mind.

This Privacy Policy describes how we collect, use and dispose of personal information by OzChem Co.

What types of personal data do we gather?

We might gather information that reasonably identifies you as an individual, such as your name, email address, phone number, and billing address.

How is your personal information gathered and retained?

Your personal information may be gathered when you provide details via our website, reach out to us through phone, email, or in-store interactions, or when you fill out forms. Additionally, our website utilises cookies to store the personal information you provide, aiding in tracking user traffic patterns and enhancing your experience upon revisiting the site.

We will securely store your personal information, including in our data warehouses in Australia and with selected third-party providers both in Australia and overseas, under the name OzChem Co.

Why do we gather your personal data?

We may gather your personal data to:

• Process transactions, whether in-store or online.
• Address your inquiries, resolve complaints, and carry out investigations.
• Market and sell our products, as well as promote our brands.
• Comply with any legal obligations.
• Obtain goods and services.
• Conduct research to enhance our understanding of and service to our customers, as well as for statistical purposes.
• Communicate with you, including in cases where a product recall is necessary.
• Prevent fraud, including utilizing services to safeguard your information.
• Offer marketing deals and provide information about our brands.
• If we intend to utilise your personal information for other purposes, we will reach out to you and request your consent.

The types of personal information we may collect, disclose, and retain include:

Sharing personal information with:

• Third-party service providers, enabling them to render their services, such as IT service providers, data storage, web hosting, server providers, debt collectors, maintenance or troubleshooting providers, marketing or advertising providers, professional advisors, and payment systems operators.
• Our employees, contractors, and/or affiliated entities.
• Current or prospective agents or business partners.
• Sponsors or promoters of any competitions we organise.
• Individuals or entities to whom our business or assets (or any portion thereof) are, or may be in good faith, transferred.
• Credit reporting agencies, courts, tribunals, and regulatory authorities if you fail to fulfill payment obligations for goods or services we provided.
• Courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with actual or potential legal proceedings, or to establish, exercise, or defend legal rights.
• Third parties, including agents or subcontractors, assisting in providing information, products, services, or direct marketing to you. This may involve parties located or storing data outside Australia.
• Third parties for data collection and processing, like Google Analytics or other relevant entities, which may involve data storage outside Australia.
• By providing us with personal information, you consent to its disclosure to third parties outside Australia. If you are located in the European Economic Area (EEA), you also consent to disclosure to third parties outside the EEA.

Cookies

At OzChem Co, we might use cookies periodically on our website.

A cookie is a tiny data file that a site could place on your hard drive upon your visit. This file may contain details like a user ID, which the website utilizes to monitor the pages you’ve browsed. It’s worth noting that a cookie can only hold information you’ve directly provided; it cannot access data from your hard disk nor read cookies from other sites.

Our site utilises cookies to monitor user traffic patterns and enhance your experience upon returning. You have the option to configure your browser to alert you upon receiving a cookie, granting you the choice to accept or decline it. Additionally, you can opt to disable all cookies within your browser settings.

We may utilise Google Analytics to gather and analyse data. For details on how Google handles data when you interact with third-party sites or applications, please refer to www.google.com/policies/privacy/partners/ or any other URL Google may use.

Should you have any inquiries or concerns regarding your privacy during your visit to our website or in any interaction with us, feel free to reach out to us.

What entitlements do you possess regarding your personal data?

You hold the entitlement to retrieve your personal data and request corrections to any inaccuracies.

To retrieve or rectify your personal information, kindly reach out to us using the online contact form.

To lodge a complaint?

Reach out to us through the online contact form concerning any concerns about the handling of your personal information by OzChem Co.

Should you find the resolution unsatisfactory, you may escalate your concern to the Australian Information Commissioner’s Office.

Modifications in the future

In the future, adjustments may be implemented to this Privacy Policy. Should such changes occur, they will be promptly published on our website under OzChem Co.